Water Service & Billing

Water Service

For information about new water service hook-ups and to establish service please contact our Finance Department at 503.831.3508. They can also help if you have questions about your water bill or need to disconnect your service. Please click here for a downloadable Residential Application for Utility Service, or if you are a business needing utility services click here for a downloadable Business Application for Utility Service. Please print the form, fill it out, and bring it to Finance with DMV-issued identification and $140 for deposit/fees to set up service payable by Cash, Debit, Visa, Mastercard or Discover.

What Not To Flush brochure

Water Rates

As a result of the Water and Wastewater Study, May 2013, the City Council has adopted a new rate structure in order to ensure that the rates are fair, while promoting conservation and minimizing future rate increases.

Water Rates (February 1, 2019 - January 31, 2020):
Monthly Base Rate is for 0-3 Units of Water: $19.41 (inside city limits)
Each additional Unit is $2.09 per Unit (residential rate/inside city limits)
Call our office for more information on commercial rates and outside water rates.

Each Unit = 100 cubic feet of water or approximately 750 gallons

The City of Dallas contracted with Donovan Enterprises to do an extensive water and sewer rate study in early 2013. Please click on the link below to view the report.

City of Dallas Water and Wastewater Rate Study Final Report - May 2013

Water Rate Local Community Comparisons (Bar Chart) - May 2013